In The Kennel

R 320

Customise the Finley & Collar way with our beautiful range of 100% pure Sterling Silver Charms. Our entire collection has been custom designed, focussing on making each of these accessories totally unique.

You will be sure to love the meticulous detail that has gone into the design of this charm, making it one of our favourite pieces in the collection. 

Each of our charms perfectly accompany our Small Collar or Medium Lead pieces to offer that special and sophisticated flair.

All orders with a value above R800.00 are happily delivered free of charge to anywhere within South Africa.

Domestic Delivery Times and Rates

We strive to provide you with only the highest quality products and level of service. We therefore only make use of selected and trusted couriers to deliver your goods safely to your doorstep.

All online orders are typically processed and dispatched to our couriers within 7 business days (excluding weekends and public holidays) once your order has been successfully placed and if the items are currently in stock.

International Shipping

Currently we are only able to accept online orders to shipping addresses within South Africa.  However, please email us on info@finleyandcollar.com should you wish to arrange shipping to a country outside of South Africa and we’ll do our best to accommodate you.

Returns, Damages and Refunds

Your overall customer experience is incredibly important to us. Therefore, we kindly ask that you please inspect your goods immediately upon the receipt of your delivery and if your goods are damaged or faulty, please contact us.  Should there be any discrepancies, please send us an email to info@finleyandcollar.com within 7 days of receipt so that we can attempt to rectify it as quickly as possible.

If you are not satisfied with your product for whatever reason and you wish to return or exchange your item/s, please inform us via email within 7 days upon receiving your product/s and include your order reference number, contact details and reason for the return or exchange.

Please also inform us regarding whether you would like to receive a refund or replacement. All return shipping/courier costs will be for your account unless the item was damaged or faulty.

Please note that we will only be able to accept items returned in their original packaging and condition. Upon our inspection of the returned item, a refund or exchange will be processed.  However, should the order have been placed by someone else, we will only be able to refund the individual who placed the original order with us.

Should we not receive any feedback from you within 7 days from the time of delivery, the goods will be deemed to have been accepted and in good working condition.

Exchanges

In the case of product exchanges, you as the customer will remain responsible for the safety of the items until they have been successfully returned to us. You will also be responsible for the relevant return courier fees except in the cases of faulty or damaged product.  We therefore suggest making use of a courier service that offers insurance for the value of the package as well as measuring your dog’s neck size to ensure that you are ordering the correct item.

General Enquiries

Should you have any further questions or concerns, please dont hesitate to contact us by sending an email to info@finleyandcollar.com

Handmade with considered detail, our products are made from premium bovine leather. By taking time to care for your leather, you will uphold the value and maintain the appearance of your most treasured pieces.

Looking after your leather goods starts with day-to-day care. Below are some simple tips on how to best care for your item and ensure longevity.

Do not apply any heat, soaps, alcohol products or cleansers. Simply wipe down the item with a soft, dry cloth.

Do not submerge in water. If the item does get wet, use a dry cloth to absorb moisture and allow it to air-dry.

Leather is a skin and therefore it can stretch. Avoid excessively straining the product to retain its original shape.

Condition the item with an approved leather moisturising product to extend its lifespan.

When not in use, store in a humidity-free environment and keep away from direct sunlight and artificial heat sources.

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